This Refund Policy explains when and how you can get a refund for tickets and other purchases from Beyond The Sparks. It applies to all payments made through our website at beyondthesparks.com and forms part of our Terms of Service. By purchasing a ticket you agree to the terms below.
We want you at our events and we want you to feel good about buying a ticket. Our seats are limited and we plan food, venue, and hosting around confirmed guests, so our refund windows are designed to be fair to both you and the other people counting on the event.
All prices are shown in U.S. dollars (USD) and are charged at the time of purchase. Payments are securely processed by Stripe; Beyond The Sparks never sees or stores your full card details. You will receive an emailed receipt from Stripe once your payment is confirmed.
For paid event tickets, refunds are available based on how far in advance you request them before the event start time:
Refund amounts are calculated on the ticket price you paid. Any discount or promo code applied at checkout is reflected in the amount refunded — you are refunded what you actually paid, not the full face value.
To request a refund, contact us with your order confirmation email or order number:
We review every request individually and aim to respond within 2 business days. Once a refund is approved, it is issued to your original payment method through Stripe and typically appears within 5–10 business days, depending on your bank or card issuer.
Occasionally we may need to cancel, postpone, or reschedule an event due to low enrollment, venue issues, weather, or circumstances beyond our control.
If you can no longer attend, you may transfer your ticket to another person who meets the event's eligibility criteria (for example, age range and the intended gender balance of the event). Email us at lee@beyondthesparks.com at least 24 hours before the event with the new guest's name and email so we can update the guest list and honor any pre-event matching.
Because your seat is reserved and matching is prepared in advance, no-shows and tickets for guests who arrive after an event has closed are non-refundable. If something urgent comes up, contact us as early as possible and we will do our best to help.
For any non-ticket products we may offer, digital or downloadable items are non-refundable once access has been delivered, and physical goods follow the specific terms shown at the time of purchase. Where no separate terms are shown, contact us and we will work with you in good faith.
If you believe there is a problem with a charge, please contact us first at lee@beyondthesparks.com — we can almost always resolve it faster than a formal dispute. Filing a chargeback for a purchase that falls outside this Refund Policy may result in that ticket being cancelled and future purchases being declined.
We may update this Refund Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. The policy in effect at the time of your purchase is the one that applies to that purchase.
Questions about a refund or this policy? We're happy to help: